About us

About Soothera™

At Soothera™, we believe everyone deserves to feel comfortable in their own skin. Founded with a deep understanding of the challenges faced by those living with psoriasis, we set out to create a skincare range that actually works.

Our Mission

We combine the power of clinically inspired ingredients with the gentleness of nature to create products that soothe, restore and protect. Every formula is carefully developed to address the specific needs of psoriasis-prone skin.

Our Products

— Soothera™ Psoriasis Relief Cream — Soothera™ Therapeutic Cleanse

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Privacy Policy

This Privacy Policy describes how Soothera™ collects, uses, and protects your personal information when you visit or make a purchase from our website.

1. Information We Collect

When you visit our store, we may collect the following information:

• Contact details (such as name and email address)
• Order information (shipping address, billing address, payment status)
• Device information (IP address, browser type, cookies)

2. How We Use Your Information

We use your information to:

• Process and fulfill orders
• Communicate with you about your order or inquiries
• Improve our website and customer experience
• Comply with legal obligations

3. Sharing Your Information

We only share your information with trusted third parties necessary to operate our store, such as:

• Payment processors
• Shipping and fulfillment partners
• Shopify and related services

We do not sell your personal data.

4. Cookies

We use cookies to improve site functionality and analyze traffic. You can manage or disable cookies through your browser settings.

5. Data Retention

We retain personal information only as long as necessary to fulfill orders, provide services, and comply with legal requirements.

6. Your Rights (GDPR)

If you are located in the European Union, you have the right to:

• Access your personal data
• Request correction or deletion
• Object to or restrict processing
• Request data portability

To exercise these rights, contact us using the details below.

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse.

8. Contact Information

For questions about this Privacy Policy or your personal data, contact us at: Email: supportsoothera@gmail.com Business Location: Cyprus, European Union

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

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Shipping Policy

Thank you for shopping with Soothera™! Below you'll find all the information about how we process and ship orders.

Order Processing

All orders are processed within 24-48 business hours. Once your order has been processed, you will receive a confirmation email with your tracking number.

Shipping Times

Estimated delivery times vary depending on your location:

• Europe: 8–12 business days
• Rest of World: 10–16 business days

Please note that shipping times are estimates and may vary due to customs, weather conditions, or high-demand periods.

Shipping Costs

We offer free worldwide shipping on all orders.

Customs, Duties & Taxes

International orders may be subject to customs fees, duties, or taxes imposed by your country. These charges are not included in the product price and are the customer's responsibility.

Delayed or Lost Orders

If your order is delayed beyond the estimated delivery time, please contact us and we'll be happy to assist. If an order is confirmed lost, we will offer a replacement or refund where appropriate.

Incorrect Address

Please ensure your shipping address is entered correctly. We are not responsible for orders shipped to incorrect addresses provided by the customer.

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Contact Us

If you have any questions about our products, your order, or need assistance, please get in touch. Our team aims to respond within 24–48 hours.

Customer Support Hours: Monday – Sunday, 9:00 – 20:00 Email: supportsoothera@gmail.com

Alternatively, complete the contact form and include:

• Business Organisation: Soothera™
• Email address: supportsoothera@gmail.com
• Business Location: Cyprus, EU
• Response time: 24–48 hours

We're here to help and will get back to you as soon as possible.