About us
About Soothera™
At Soothera™, we believe everyone deserves to feel comfortable in their own skin. Founded with a deep understanding of the challenges faced by those living with psoriasis, we set out to create a skincare range that actually works.
Our Mission
We combine the power of clinically inspired ingredients with the gentleness of nature to create products that soothe, restore and protect. Every formula is carefully developed to address the specific needs of psoriasis-prone skin.
Our Products
Soothera™ Psoriasis Relief Cream
Soothera™ Therapeutic Cleanse
Privacy Policy
This Privacy Policy describes how Soothera™ collects, uses, and protects your personal information when you visit or make a purchase from our website.
- Information We Collect
When you visit our store, we may collect the following information:
- Contact details (such as name and email address)
- Order information (shipping address, billing address, payment status)
- Device information (IP address, browser type, cookies)
- How We Use Your Information
We use your information to:
- Process and fulfill orders
- Communicate with you about your order or inquiries
- Improve our website and customer experience
- Comply with legal obligations
- Sharing Your Information
We only share your information with trusted third parties necessary to operate our store, such as:
- Payment processors
- Shipping and fulfillment partners
- Shopify and related services
We do not sell your personal data.
- Cookies
We use cookies to improve site functionality and analyze traffic. You can manage or disable cookies through your browser settings.
- Data Retention
We retain personal information only as long as necessary to fulfill orders, provide services, and comply with legal requirements.
- Your Rights
You have the right to:
- Access your personal data
- Request correction or deletion
- Object to or restrict processing
- Request data portability
To exercise these rights, contact us at supportsoothera@gmail.com
- Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse.
- Contact Information
For questions about this Privacy Policy or your personal data, contact us at:
Email: supportsoothera@gmail.com
- Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
Shipping Policy
Thank you for shopping with Soothera™. Below you will find all the information about how we process and ship orders.
Order Processing
All orders are processed within 1 to 2 business days. Once your order has been processed, you will receive a confirmation email with your tracking number.
Shipping Times
We currently ship to the United States only. Estimated delivery time is 3 to 4 weeks from the date of your order. Please note that shipping times are estimates and may vary due to high demand periods or carrier delays.
Shipping Costs
We offer free shipping on all orders to the United States.
Customs, Duties and Taxes
Orders may be subject to customs fees, duties, or taxes imposed by your country. These charges are not included in the product price and are the customer's responsibility.
Delayed or Lost Orders
If your order is delayed beyond the estimated delivery time, please contact us and we will be happy to assist. If an order is confirmed lost, we will offer a replacement or refund where appropriate.
Incorrect Address
Please ensure your shipping address is entered correctly. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Contact Us
If you have any questions about our products, your order, or need assistance, please get in touch. Our team aims to respond within 24 to 48 hours.
Customer Support Hours: Monday to Sunday, 9:00 to 20:00
Email: supportsoothera@gmail.com
You can find your tracking number in your order confirmation email.